Complaints Procedure: We Are Here to Listen.
At Debt Collection UK, we strive for operational excellence. If you are dissatisfied with our portal or services, we want to know so we can put it right.
- Impartial & Objective Review
- Swift Acknowledgement
- Dedicated Support Team
Submit a Complaint
Our Commitment to You
At Debt Collection UK (operated by PASECOM GROUP LTD), we are committed to providing a seamless, professional, and highly effective B2B introductory service. We take great pride in connecting commercial creditors with elite, fully regulated debt recovery partners.
However, we acknowledge that occasionally things can go wrong. If you are dissatisfied with any aspect of our portal, our website, or the service you have received directly from our internal team, we want to hear from you so we can investigate the matter and put it right.
An Important Distinction
Because our platform operates as a secure B2B introducer, formal debt recovery actions are carried out by third-party partner agencies. If your complaint relates specifically to the conduct, letters, or service provided by the third-party debt collection agency assigned to your case, you must direct your complaint to them using their own internal complaints procedure. However, please also notify us using the form above, as we continually monitor our partners to ensure they maintain the highest possible ethical standards.
How to Make a Formal Complaint
If your complaint relates to the functionality of our website, the handling of your data by our portal, or the introductory services provided directly by PASECOM GROUP LTD, you can contact us in the following ways:
- Online: Use the secure 3-step form located at the top of this page. This is the fastest way to route your concern directly to our management team.
- By Email: hello@debt-collection.co.uk
- In Writing: PASECOM GROUP LTD, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE
To help us resolve your issue as quickly and efficiently as possible, please ensure you include your full name, your company name, the date you used our portal, and a clear, detailed description of your concern.
What Happens Next?
We follow a strict, transparent timeline to ensure your concerns are handled professionally.
Acknowledgement
We will formally acknowledge receipt of your complaint in writing (usually via email) within 3 working days of receiving it.
Investigation
A senior member of the PASECOM GROUP LTD management team will conduct a thorough, impartial review of the events leading to your complaint.
Resolution
We aim to provide a final, written response resolving the matter within 14 working days. If the issue is complex, we will keep you updated on our progress.