We Are Here to Help Secure Your Funds.
Whether you need an update on an existing commercial case, or you are ready to submit a new B2B debt claim, our dedicated support team is ready to act immediately.
- Fast, Responsive Communication
- Secure 24/7 File Upload Portal
- Direct Access to B2B Experts
Submit or Update a Claim
Dedicated Support for Your Commercial Cash Flow
At debtcollection.co.uk, we understand that pursuing an unpaid invoice is inherently stressful. When another business holds onto your hard-earned funds, it disrupts your forecasting, your payroll, and your peace of mind. That is exactly why our support infrastructure is built around absolute transparency, rapid communication, and decisive action.
Whether you are a new client submitting your very first commercial claim, or a long-standing partner seeking an update on complex High Court litigation, our team is here to provide clarity. We bridge the gap between your accounts department and our elite network of FCA-regulated, seasoned debt collection partners.
Important Reminder: Commercial Debts Only
Please note: Our portal and support team can only assist with Business-to-Business (B2B) debts. If you are a commercial entity owed money by a private consumer (B2C), we will be unable to process your claim. Our legal frameworks, compliance protocols, and specialized agency partners strictly handle corporate and commercial arrears.
How to Get Started or Request an Update
We have streamlined our contact process to ensure your documentation gets directly into the hands of the right commercial experts without delay.
- Submitting a New Claim: The fastest way to initiate recovery is to use the secure 3-step form at the top of this page. Uploading your unpaid invoices and supporting contracts directly to our portal allows our partners to begin tracing the debtor and drafting the initial Letter Before Action (LBA) almost immediately.
- Updates on Existing Cases: If you have already submitted a claim and require a status update, you can simply fill out the form above and select "Update on Existing Case" from the dropdown menu in Step 2. Alternatively, you can directly email the dedicated account manager assigned to your case by our agency partner.
- General Enquiries: Unsure if your specific corporate debt is viable for collection? Submit your details via the form, attach any relevant correspondence you have had with the debtor, and our support team will conduct a rapid, no-obligation assessment of your case.
What Happens After You Contact Us?
We do not believe in keeping our clients in the dark. Once you submit your details through our secure portal, our meticulously structured process begins:
- Immediate Routing & Assessment: Your submission is instantly routed to our specialized support hub. The validity of the debt is assessed, and we verify that it meets our strict B2B criteria.
- Strategic Agency Assignment: Based on the age, value, and geographic location of the debt (UK or International), your case is immediately assigned to the most suitable specialist within our vetted partner network.
- Action Commences: Our partner agency will initiate pre-legal dispute resolution. This usually involves issuing a legally compliant, formal demand for payment to the debtor, backed by persistent professional telephone mediation.
- Regular Updates: You will be kept informed at every critical juncture. If pre-legal mediation is unsuccessful, we will consult with you directly regarding the potential for escalated legal action, such as securing a County Court Judgment (CCJ).
A True Partnership Built on Results
Our goal is to act as a seamless extension of your own internal credit control department. You maintain the professionalism of your brand while we apply the necessary statutory and commercial pressure to secure your funds. Remember, our network operates on a strict No Win, No Fee basis for the majority of standard commercial recoveries. We are just as motivated as you are to see those funds returned to your bank account safely and swiftly.
Support & Process FAQs
Common questions from our clients regarding the submission and support process.
How quickly will you act on my submission?
Time is of the essence in commercial debt recovery. Once you submit your documentation via our portal, our team reviews it immediately during standard business hours. In most cases, our partner agencies will issue the initial formal demand to the debtor within 24 to 48 hours of assignment.
What documents do I need to attach in the form?
To ensure the swiftest possible recovery, please upload the original unpaid commercial invoice(s). If available, also upload any signed contracts, purchase orders, statements of account, or written correspondence (such as emails) where the debtor acknowledges the debt. The more evidence we have, the harder it is for the debtor to dispute the claim.
Is my financial data secure when using the portal?
Absolutely. Your data is transmitted securely. We adhere to strict GDPR compliance protocols. Your documentation is only ever shared with the specific, highly regulated debt collection partner assigned to actively recover your funds.
Will I be charged just for submitting a query?
No. Submitting a claim or an enquiry through our portal is completely free of charge. You will only pay a fee (the pre-agreed commission percentage) if our partners successfully recover the money owed to your business.